# Account and Portal support — Pieces

Manage your Pieces account, sign in to Portal, and review privacy and data controls.

[← All support](/support)

## Account & Portal Help

Manage your account, open Pieces Portal, and understand how Pieces stores and protects your data.

Access your personal workspace and organizations.
Review sign-in, profile, and account options in Desktop.
Understand local storage, cloud features, and data controls.
Resolve workspace loading, login, and organization access issues.

## Quick fixes

### Sign-in is stuck or not completing

Sign-in authenticates through PiecesOS. If the browser flow completes but Desktop does not recognize the session, force a logout and try again.

1. Open the Portal logout page in your browser to force sign out.
2. Close Pieces Desktop and quit PiecesOS from the system tray.
3. Reopen Pieces Desktop and sign in again from the **PiecesOS Quick Menu** or Desktop prompt.

Open Portal logout
[Account settings guide](https://docs.pieces.app/products/desktop/configuration/account)

### Signed in to the wrong account or session mismatch

If Portal or Desktop shows a different account than expected, sign out everywhere and sign back in with the correct credentials.

1. Sign out from the **PiecesOS Quick Menu** (click your name → **Log Out**).
2. Open the Portal logout page to clear the browser session.
3. Sign back in at the Portal login page with the correct GitHub, Google, Microsoft, or email account.

[Open Portal logout](https://portal.pieces.app/auth/logout)
[Open Portal login](https://portal.pieces.app/auth/login)
[Organization troubleshooting guide](https://docs.pieces.app/products/organizations-and-teams/troubleshooting)

### Where do I manage my plan or account settings?

Subscription, linked accounts, cloud sync, and privacy settings are in the Desktop app under **Settings → Account**.

1. Open Pieces Desktop.
2. Click your profile in the top-left corner and select **Settings**.
3. Navigate to the **Account** tab to view or change your plan, linked services, backup options, and telemetry preferences.

[Account settings guide](https://docs.pieces.app/products/desktop/configuration/account)

## Browse account topics

Open the guide for the account or workspace task you need.

## Still need help?

Do not share passwords, recovery codes, or private API keys in a public report.

Ask general questions about accounts and Portal.
Report a reproducible Portal or account interface bug without private credentials.
Send account-specific details privately to support.
Use a call when the guides and private support channel have not resolved the issue.