# Pieces Desktop support — Pieces

Common fixes, setup guides, and support resources for Pieces Desktop.

[← All support](/support)

## Pieces Desktop Help & Learning

Find setup guidance, troubleshoot the Desktop app, and learn how memory and timeline features work.

Fix launch, connection, update, and platform-specific issues.
Restart PiecesOS and Desktop, check updates, and restore the connection.
Walk through first launch and the core Desktop workflow.
Understand captured context, timeline navigation, and recall.

## Quick fixes

### Desktop and PiecesOS won't connect

Restart both apps to restore the connection:

1. Click the Pieces icon in your system tray or menu bar and exit `PiecesOS`.
2. Close the Pieces Desktop app completely.
3. Reopen Pieces Desktop. It starts PiecesOS automatically.
4. If prompted, install any available updates and restart again.

Full restart guide

### How do I check for updates?

Pieces Desktop updates both apps together. Open the profile menu in Desktop and select **Check for Updates**, or click the Pieces icon in your system tray and look for an update prompt.

1. Open Pieces Desktop.
2. Click your profile or username in the top-left corner.
3. Select **Check for Updates** and follow any prompts.

[Cross-platform troubleshooting guide](https://docs.pieces.app/products/desktop/troubleshooting/cross-platform)

### My timeline or memory capture is missing

Long-Term Memory may be paused or the source app may be disabled.

1. Open the **PiecesOS Quick Menu** (system tray or menu bar).
2. Confirm Long-Term Memory is enabled under **LTM-2 Engine**.
3. Check **Long-Term Memory Access Control** to ensure your browser or IDE is allowed.
4. New activity typically appears within 1-2 minutes.

[Long-Term Memory guide](https://docs.pieces.app/products/core-dependencies/pieces-os/long-term-memory)

## Browse Desktop topics

Open the canonical Pieces documentation for each feature or issue.

## Still need help?

Try the docs first. If the problem remains, share recent logs when reporting it.

Ask the team and other Pieces users about your Desktop setup.
Report a reproducible bug and attach recent Desktop and PiecesOS logs.
Send details directly when Discord or GitHub is not the right fit.
Use a call when the docs and support channels have not resolved the issue.