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issues.",[766,777,783],{"action":778,"href":779,"image-alt":780,"image-src":781,"title":782},"See common fixes","url:docs.desktop.troubleshooting.restart","Pieces Desktop data controls","https:\u002F\u002Fstorage.googleapis.com\u002Fpieces-marketing-website\u002Fimages\u002Fhome\u002Fpieces-desktop-clear-data.png","Restart and reconnect",[743,784,785],{},"Restart PiecesOS and Desktop, check updates, and restore the connection.",[766,787,793],{"action":788,"href":789,"image-alt":790,"image-src":791,"title":792},"Start onboarding","url:docs.desktop.onboarding","Pieces Desktop interface","https:\u002F\u002Fstorage.googleapis.com\u002Fpieces-marketing-website\u002Fimages\u002Fhome\u002Fhome-hero-backdrop.jpg","Set up Desktop",[743,794,795],{},"Walk through first launch and the core Desktop workflow.",[766,797,803],{"action":798,"href":799,"image-alt":800,"image-src":801,"title":802},"Learn how","url:docs.desktop.timeline","Pieces Desktop timeline","https:\u002F\u002Fstorage.googleapis.com\u002Fpieces-marketing-website\u002Fimages\u002Fhome\u002Fpieces-desktop-timeline-feature.png","Use timeline and memory",[743,804,805],{},"Understand captured context, timeline navigation, and recall.",[807,808,809,814,851,882],"faq",{"spacing":741},[810,811,813],"h2",{"id":812},"quick-fixes","Quick fixes",[815,816,818,821,844],"faq-item",{"question":817},"Desktop and PiecesOS won't connect",[743,819,820],{},"Restart both apps to restore the connection:",[822,823,824,835,838,841],"ol",{},[825,826,827,828,834],"li",{},"Click the Pieces icon in your system tray or menu bar and exit ",[829,830,833],"span",{"className":831},[832],"rt-mono","PiecesOS",".",[825,836,837],{},"Close the Pieces Desktop app completely.",[825,839,840],{},"Reopen Pieces Desktop. It starts PiecesOS automatically.",[825,842,843],{},"If prompted, install any available updates and restart again.",[845,846,848],"cta-link",{"href":779,"variant":847},"text",[743,849,850],{},"Full restart guide",[815,852,854,862,876],{"question":853},"How do I check for updates?",[743,855,856,857,861],{},"Pieces Desktop updates both apps together. Open the profile menu in Desktop and select ",[858,859,860],"strong",{},"Check for Updates",", or click the Pieces icon in your system tray and look for an update prompt.",[822,863,864,867,870],{},[825,865,866],{},"Open Pieces Desktop.",[825,868,869],{},"Click your profile or username in the top-left corner.",[825,871,872,873,875],{},"Select ",[858,874,860],{}," and follow any prompts.",[845,877,879],{"href":878,"variant":847},"url:docs.desktop.troubleshooting.crossPlatform",[743,880,881],{},"Cross-platform troubleshooting guide",[815,883,885,888,913],{"question":884},"My timeline or memory capture is missing",[743,886,887],{},"Long-Term Memory may be paused or the source app may be disabled.",[822,889,890,897,903,910],{},[825,891,892,893,896],{},"Open the ",[858,894,895],{},"PiecesOS Quick Menu"," (system tray or menu bar).",[825,898,899,900,834],{},"Confirm Long-Term Memory is enabled under ",[858,901,902],{},"LTM-2 Engine",[825,904,905,906,909],{},"Check ",[858,907,908],{},"Long-Term Memory Access Control"," to ensure your browser or IDE is allowed.",[825,911,912],{},"New activity typically appears within 1-2 minutes.",[845,914,916],{"href":915,"variant":847},"url:docs.piecesOS.longTermMemory",[743,917,918],{},"Long-Term Memory guide",[920,921],"support-solutions",{":categories":922,"heading":923,"sub":924},"[{\"id\":\"desktop-fixes\",\"title\":\"Fix Desktop\",\"icon\":\"material-symbols:build-rounded\",\"iconTone\":\"blue\",\"links\":[{\"label\":\"Desktop troubleshooting hub\",\"href\":\"url:docs.desktop.troubleshooting\"},{\"label\":\"Cross-platform fixes\",\"href\":\"url:docs.desktop.troubleshooting.crossPlatform\"},{\"label\":\"Find and attach logs\",\"href\":\"url:docs.support.logs\"}]},{\"id\":\"desktop-features\",\"title\":\"Learn Desktop\",\"icon\":\"material-symbols:desktop-windows-rounded\",\"iconTone\":\"purple\",\"links\":[{\"label\":\"Get started with Desktop\",\"href\":\"url:docs.desktop.onboarding\"},{\"label\":\"Timeline\",\"href\":\"url:docs.desktop.timeline\"},{\"label\":\"Conversational search\",\"href\":\"url:docs.desktop.search\"},{\"label\":\"Settings and configuration\",\"href\":\"url:docs.desktop.configuration\"}]}]","Browse Desktop topics","Open the canonical Pieces documentation for each feature or issue.",[926,927,930,938,947,959],"support-channels",{"heading":928,"sub":929},"Still need help?","Try the docs first. If the problem remains, share recent logs when reporting it.",[931,932,935],"support-channel",{"action":933,"channel":934,"href":47,"title":46,"logo":46},"Open Discord","discord",[743,936,937],{},"Ask the team and other Pieces users about your Desktop setup.",[931,939,944],{"action":940,"channel":941,"href":942,"title":943,"logo":40},"View issues","github","url:github.issues","GitHub Issues",[743,945,946],{},"Report a reproducible bug and attach recent Desktop and PiecesOS logs.",[931,948,956],{"action":949,"channel":950,"href":951,"title":952,"icon":953,"icon-tone":954,"external":955},"Email support","email","url:sales.supportEmail","Email","material-symbols:mail-rounded","blue","false",[743,957,958],{},"Send details directly when Discord or GitHub is not the right fit.",[931,960,967],{"action":961,"channel":962,"href":963,"title":964,"icon":965,"icon-tone":966},"Book a time","schedule","url:support.schedule","Schedule a call","material-symbols:calendar-month-rounded","teal",[743,968,969],{},"Use a call when the docs and support channels have not resolved the issue.",{"title":971,"searchDepth":972,"depth":972,"links":973},"",2,[974],{"id":812,"depth":972,"text":813},"Common fixes, setup guides, and support resources for Pieces Desktop.","md",null,{},false,"\u002Fsupport\u002Fdesktop",{"title":733,"description":975},"support\u002Fdesktop","3i6cUBkp9l_QLufE0SpTWAppxCQabMxtaI1L943atoE",[],{"left":986,"top":986,"width":987,"height":987,"rotate":986,"vFlip":979,"hFlip":979,"body":988},0,24,"\u003Cpath fill=\"currentColor\" d=\"M4 20q-.825 0-1.412-.587T2 18V6q0-.825.588-1.412T4 4h16q.825 0 1.413.588T22 6v12q0 .825-.587 1.413T20 20zm8.263-7.212q.137-.038.262-.113L19.6 8.25q.2-.125.3-.312t.1-.413q0-.5-.425-.75T18.7 6.8L12 11L5.3 6.8q-.45-.275-.875-.012T4 7.525q0 .25.1.438t.3.287l7.075 4.425q.125.075.263.113t.262.037t.263-.037\"\u002F>",{"left":986,"top":986,"width":987,"height":987,"rotate":986,"vFlip":979,"hFlip":979,"body":990},"\u003Cpath fill=\"currentColor\" d=\"M5 22q-.825 0-1.412-.587T3 20V6q0-.825.588-1.412T5 4h1V3q0-.425.288-.712T7 2t.713.288T8 3v1h8V3q0-.425.288-.712T17 2t.713.288T18 3v1h1q.825 0 1.413.588T21 6v14q0 .825-.587 1.413T19 22zm0-2h14V10H5zm7-6q-.425 0-.712-.288T11 13t.288-.712T12 12t.713.288T13 13t-.288.713T12 14m-4.712-.288Q7 13.426 7 13t.288-.712T8 12t.713.288T9 13t-.288.713T8 14t-.712-.288M16 14q-.425 0-.712-.288T15 13t.288-.712T16 12t.713.288T17 13t-.288.713T16 14m-4 4q-.425 0-.712-.288T11 17t.288-.712T12 16t.713.288T13 17t-.288.713T12 18m-4.712-.288Q7 17.426 7 17t.288-.712T8 16t.713.288T9 17t-.288.713T8 18t-.712-.288M16 18q-.425 0-.712-.288T15 17t.288-.712T16 16t.713.288T17 17t-.288.713T16 18\"\u002F>",{"left":986,"top":986,"width":987,"height":987,"rotate":986,"vFlip":979,"hFlip":979,"body":992},"\u003Cpath fill=\"currentColor\" d=\"M16.175 13H5q-.425 0-.712-.288T4 12t.288-.712T5 11h11.175l-4.9-4.9q-.3-.3-.288-.7t.313-.7q.3-.275.7-.288t.7.288l6.6 6.6q.15.15.213.325t.062.375t-.062.375t-.213.325l-6.6 6.6q-.275.275-.687.275T11.3 19.3q-.3-.3-.3-.712t.3-.713z\"\u002F>",{"left":986,"top":986,"width":987,"height":987,"rotate":986,"vFlip":979,"hFlip":979,"body":994},"\u003Cpath fill=\"currentColor\" d=\"M9 15q-2.5 0-4.25-1.75T3 9q0-.5.075-1t.275-.95q.125-.25.313-.375t.412-.175t.463.013t.437.262L7.6 9.4l1.8-1.8l-2.625-2.625q-.2-.2-.262-.437T6.5 4.075t.175-.413t.375-.312q.45-.2.95-.275T9 3q2.5 0 4.25 1.75T15 9q0 .575-.1 1.088t-.3 1.012l5.05 5q.725.725.725 1.775t-.725 1.775t-1.775.725t-1.775-.75l-5-5.025q-.5.2-1.012.3T9 15\"\u002F>",{"left":986,"top":986,"width":987,"height":987,"rotate":986,"vFlip":979,"hFlip":979,"body":996},"\u003Cpath fill=\"currentColor\" d=\"M10 19v-2H4q-.825 0-1.412-.587T2 15V5q0-.825.588-1.412T4 3h16q.825 0 1.413.588T22 5v10q0 .825-.587 1.413T20 17h-6v2h1q.425 0 .713.288T16 20t-.288.713T15 21H9q-.425 0-.712-.288T8 20t.288-.712T9 19z\"\u002F>",{"left":986,"top":986,"width":987,"height":987,"rotate":986,"vFlip":979,"hFlip":979,"body":998},"\u003Cpath fill=\"currentColor\" d=\"M5 21q-.825 0-1.412-.587T3 19V5q0-.825.588-1.412T5 3h14q.825 0 1.413.588T21 5v14q0 .825-.587 1.413T19 21zm0-2h14V5H5zM5 5v14zm3 12h5q.425 0 .713-.288T14 16t-.288-.712T13 15H8q-.425 0-.712.288T7 16t.288.713T8 17m0-4h8q.425 0 .713-.288T17 12t-.288-.712T16 11H8q-.425 0-.712.288T7 12t.288.713T8 13m0-4h8q.425 0 .713-.288T17 8t-.288-.712T16 7H8q-.425 0-.712.288T7 8t.288.713T8 9\"\u002F>",1786383406538]