# Enterprise support — Pieces

Set up organizations, manage members and permissions, and troubleshoot enterprise workspaces.

[← All support](/support)

## Enterprise Help & Learning

Create and manage organizations, configure member access, and resolve workspace or rollout issues.

Learn how Pieces organizations and team workspaces are structured.
Set up a workspace or accept an organization invitation.
Resolve loading, sign-in, invitation, and settings-sync issues.
Discuss evaluation, deployment, security review, and team onboarding.

## Quick fixes

### Workspace stuck on 'Loading your workspace...'

A stale session can prevent Portal from loading your organization. Force a logout and sign in again.

1. Open the Portal logout page to sign out.
2. Wait for the logout to complete, then open the Portal login page.
3. Sign in with the account that owns or belongs to the organization.
4. Select your organization from the workspace dropdown after signing in.

Open Portal logout
[Open Portal login](https://portal.pieces.app/auth/login)
[Organization troubleshooting guide](https://docs.pieces.app/products/organizations-and-teams/troubleshooting)

### Cannot accept an organization invitation

Invitation links are tied to a specific email address. You must be signed in to the matching account.

1. Confirm you are signed in to the account that received the invitation email.
2. Click the invitation link directly from the email. Avoid copy-pasting if possible.
3. If the link fails, sign in at the Portal login page first, then retry the link.
4. Contact the organization admin to resend the invitation if it has expired.

[Open Portal login](https://portal.pieces.app/auth/login)
[Creating and joining organizations guide](https://docs.pieces.app/products/organizations-and-teams/creating-and-joining-organizations)

### Organization settings or models not syncing to Desktop

Desktop pulls organization settings after you sign in. If settings do not appear, verify membership and restart the app.

1. Confirm you are a member of the organization in Portal.
2. Check that an Owner or Admin has configured models and features in **Organization Settings**.
3. Restart Pieces Desktop to trigger a settings sync.
4. Open **Settings → Models** in Desktop and toggle on the models you want to use, then save.

[Organization troubleshooting guide](https://docs.pieces.app/products/organizations-and-teams/troubleshooting)

## Browse enterprise topics

Open the organization guide for the task your team needs.

## Still need help?

Use support for product issues. Use Contact for evaluation, deployment planning, and security review.

Ask general product and workspace questions.
Report a reproducible organization or Desktop bug without private company data.
Send organization-specific support details privately.
Use a support call when the guides and other support channels have not resolved the issue.