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Pieces",{"type":735,"value":736,"toc":979},"minimark",[737,757,807,928,934],[738,739,742,749,754],"page-header",{":center":740,"spacing":741},"true","compact",[743,744,745],"p",{},[746,747,748],"a",{"href":65},"← All support",[750,751,753],"h1",{"id":752},"piecesos-help-learning","PiecesOS Help & Learning",[743,755,756],{},"Fix launch and connection issues, manage on-device storage, and find the logs support needs.",[758,759,761],"card-grid-section",{"align":760,"spacing":741},"center",[762,763,765,776,787,797],"card-deck",{"columns":764},"4",[766,767,773],"resource-card",{"action":768,"href":769,"image-alt":770,"image-src":771,"title":772},"Troubleshoot","url:docs.piecesOS.troubleshooting","Pieces on-device status interface","https:\u002F\u002Fstorage.googleapis.com\u002Fpieces-marketing-website\u002Fimages\u002Fhome\u002Fpieces-desktop-on-device.png","PiecesOS won’t start",[743,774,775],{},"Work through launch, connection, and platform-specific fixes.",[766,777,784],{"action":778,"href":779,"image-alt":780,"image-src":781,"title":782,"image-fit":783},"Open guide","url:docs.piecesOS.install","Pieces logo","\u002Flogos\u002Fpieces.svg","Install PiecesOS manually","contain",[743,785,786],{},"Install or replace PiecesOS without the combined suite installer.",[766,788,794],{"action":789,"href":790,"image-alt":791,"image-src":792,"title":793},"Locate logs","url:docs.support.logs","Pieces Desktop controls","https:\u002F\u002Fstorage.googleapis.com\u002Fpieces-marketing-website\u002Fimages\u002Fhome\u002Fpieces-desktop-controls.png","Find your logs",[743,795,796],{},"Collect recent logs before opening a bug report.",[766,798,804],{"action":799,"href":800,"image-alt":801,"image-src":802,"title":803},"View storage paths","url:docs.piecesOS.storage","Pieces local data controls","https:\u002F\u002Fstorage.googleapis.com\u002Fpieces-marketing-website\u002Fimages\u002Fhome\u002Fpieces-desktop-clear-data.png","Find on-device data",[743,805,806],{},"Locate local databases, backups, and storage folders.",[808,809,810,815,852,882],"faq",{"spacing":741},[811,812,814],"h2",{"id":813},"quick-fixes","Quick fixes",[816,817,819,822,845],"faq-item",{"question":818},"PiecesOS won't start or keeps crashing",[743,820,821],{},"PiecesOS may fail to launch if it was installed to a cloud-synced folder, the OS is outdated, or Windows Controlled Folder Access is blocking writes.",[823,824,825,829,832,842],"ol",{},[826,827,828],"li",{},"Confirm your OS meets minimum requirements: macOS 12+, Windows 10 1809+, or Ubuntu 22+.",[826,830,831],{},"If installed to OneDrive, iCloud Drive, or another synced location, uninstall and reinstall to the default path.",[826,833,834,835,841],{},"On Windows, add ",[836,837,840],"span",{"className":838},[839],"rt-mono","PiecesOS"," to the Controlled Folder Access allowlist if CFA is enabled.",[826,843,844],{},"Restart your computer and reopen Pieces Desktop.",[846,847,849],"cta-link",{"href":769,"variant":848},"text",[743,850,851],{},"PiecesOS troubleshooting guide",[816,853,855,858,877],{"question":854},"PiecesOS update failed or stuck",[743,856,857],{},"Updates can fail if the previous version is still running or if the installer file is blocked.",[823,859,860,863,866,874],{},[826,861,862],{},"Quit Pieces Desktop and PiecesOS completely (use Task Manager or Activity Monitor if needed).",[826,864,865],{},"Open Pieces Desktop again. It will relaunch PiecesOS and prompt for the update.",[826,867,868,869,873],{},"On Windows with ",[836,870,872],{"className":871},[839],".appinstaller",", quit both apps before retrying the update.",[826,875,876],{},"If updates continue to fail, download the latest installer from the manual installation guide.",[846,878,879],{"href":779,"variant":848},[743,880,881],{},"Manual installation guide",[816,883,885,888,920,923],{"question":884},"Where are my logs and local data?",[743,886,887],{},"PiecesOS stores logs and databases locally. Attach recent logs when reporting a bug.",[889,890,891,902,911],"ul",{},[826,892,893,897,898],{},[894,895,896],"strong",{},"macOS:"," ",[836,899,901],{"className":900},[839],"~\u002FLibrary\u002Fcom.pieces.os\u002Fproduction\u002FSupport\u002Flogs\u002F",[826,903,904,897,907],{},[894,905,906],{},"Windows:",[836,908,910],{"className":909},[839],"%LOCALAPPDATA%\\Mesh Intelligent Technologies, Inc\\Pieces OS\\com.pieces.os\\production\\Support\\",[826,912,913,897,916],{},[894,914,915],{},"Linux:",[836,917,919],{"className":918},[839],"~\u002F.local\u002Fshare\u002Fcom.pieces.os\u002Flogs\u002F",[743,921,922],{},"Zip the latest two or three log files and attach them to your GitHub issue or support request.",[846,924,925],{"href":790,"variant":848},[743,926,927],{},"Logs and storage guide",[929,930],"support-solutions",{":categories":931,"heading":932,"sub":933},"[{\"id\":\"piecesos-setup\",\"title\":\"Setup and operation\",\"icon\":\"material-symbols:dns-rounded\",\"iconTone\":\"purple\",\"links\":[{\"label\":\"What is PiecesOS?\",\"href\":\"url:docs.piecesOS.details\"},{\"label\":\"Long-Term Memory\",\"href\":\"url:docs.piecesOS.longTermMemory\"},{\"label\":\"Manual installation\",\"href\":\"url:docs.piecesOS.install\"},{\"label\":\"Quick menu\",\"href\":\"url:docs.piecesOS.quickMenu\"}]},{\"id\":\"piecesos-diagnostics\",\"title\":\"Diagnose an issue\",\"icon\":\"material-symbols:monitor-heart-rounded\",\"iconTone\":\"teal\",\"links\":[{\"label\":\"PiecesOS troubleshooting\",\"href\":\"url:docs.piecesOS.troubleshooting\"},{\"label\":\"Finding your logs\",\"href\":\"url:docs.support.logs\"},{\"label\":\"On-device storage\",\"href\":\"url:docs.piecesOS.storage\"}]}]","Browse PiecesOS topics","Open the canonical Pieces documentation for each dependency or task.",[935,936,939,947,956,968],"support-channels",{"heading":937,"sub":938},"Still need help?","Try the troubleshooting guide first, then include recent logs in your report.",[940,941,944],"support-channel",{"action":942,"channel":943,"href":47,"title":46,"logo":46},"Open Discord","discord",[743,945,946],{},"Ask the team and other Pieces users about your PiecesOS setup.",[940,948,953],{"action":949,"channel":950,"href":951,"title":952,"logo":40},"View issues","github","url:github.issues","GitHub Issues",[743,954,955],{},"Report a reproducible PiecesOS bug and attach recent logs.",[940,957,965],{"action":958,"channel":959,"href":960,"title":961,"icon":962,"icon-tone":963,"external":964},"Email support","email","url:sales.supportEmail","Email","material-symbols:mail-rounded","blue","false",[743,966,967],{},"Send diagnostic details directly when GitHub is not the right fit.",[940,969,976],{"action":970,"channel":971,"href":972,"title":973,"icon":974,"icon-tone":975},"Book a time","schedule","url:support.schedule","Schedule a call","material-symbols:calendar-month-rounded","teal",[743,977,978],{},"Use a call when the docs and support channels have not resolved the issue.",{"title":980,"searchDepth":981,"depth":981,"links":982},"",2,[983],{"id":813,"depth":981,"text":814},"Troubleshoot PiecesOS, locate logs and storage, and install it manually.","md",null,{},false,"\u002Fsupport\u002Fpiecesos",{"title":733,"description":984},"support\u002Fpiecesos","Owakqa-iy5fnWE7L7x1Nv7hP7HYE9du8a5xPRlD2afY",[],{"left":995,"top":995,"width":996,"height":996,"rotate":995,"vFlip":988,"hFlip":988,"body":997},0,24,"\u003Cpath fill=\"currentColor\" d=\"M5 21q-.825 0-1.412-.587T3 19V5q0-.825.588-1.412T5 3h14q.825 0 1.413.588T21 5v14q0 .825-.587 1.413T19 21zm0-2h14V5H5zM5 5v14zm3 12h5q.425 0 .713-.288T14 16t-.288-.712T13 15H8q-.425 0-.712.288T7 16t.288.713T8 17m0-4h8q.425 0 .713-.288T17 12t-.288-.712T16 11H8q-.425 0-.712.288T7 12t.288.713T8 13m0-4h8q.425 0 .713-.288T17 8t-.288-.712T16 7H8q-.425 0-.712.288T7 8t.288.713T8 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