Add AI Memory to Freshdesk

Enhance Freshdesk with AI-powered memory for efficient customer support.

Try it free

How does Pieces improve Freshdesk support?

Pieces intelligently captures and remembers key interactions within Freshdesk, like ticket resolutions, common customer issues, and successful solutions. This allows agents to quickly recall past situations, avoid repeating steps, and provide faster, more accurate support. It boosts agent productivity and improves customer satisfaction.

Can I search past Freshdesk tickets?

1

Install & launch PiecesOS

Install and run Pieces OS on your device.

2

Enable Long-Term Memory

Open the PiecesOS menu from your tray and enable Long-Term Memory.

3

Start using memory

Freshdesk automatically saves and indexes key information into Pieces for later retrieval.

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Capture freshdesk context automatically

Pieces captures relevant data from Freshdesk tickets, including customer details, issue descriptions, agent notes, and resolution steps. All of this happens with your full control, ensuring data security and privacy. You always have the option to opt-out or customize what information is captured, giving you complete command over your data within Pieces.

Recall historical data effortlessly

Pieces securely stores your Freshdesk memories for up to nine months, allowing you to easily access past interactions and resolutions. Use time-based queries like "last month's billing inquiries" to quickly find relevant information and provide consistent support. This historical context improves problem-solving and agent efficiency.

Navigate complex support scenarios with ease

Pieces helps you navigate intricate support scenarios within Freshdesk by providing a comprehensive view of past interactions and solutions. Access related chat logs, documentation, and code snippets, enabling you to quickly understand the context and provide effective support across different customer workflows.

Best prompts for Add AI Memory to freshdesk

Show me the Freshdesk ticket I was working on last Friday
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Summarize the steps I took to solve the "login issues" reported in Freshdesk last week and create a reusable snippet for future reference
What were the common solutions I provided for Freshdesk tickets mentioning "slow performance" and save them as a markdown file?

Show me the Freshdesk ticket I was working on last Friday
What were the steps I took to resolve the "printer offline" issue in Freshdesk last week
Find the Freshdesk search query I used to find all tickets related to "password reset" last month
Summarize my activity in Freshdesk from yesterday
What code snippets did I use to fix the "payment processing error" in Freshdesk tickets
Show me all the Freshdesk tickets I interacted with that mentioned "API integration"
What were the different solutions I tried for the "email delivery failure" issue in Freshdesk
Find the Freshdesk article I consulted while resolving the "account lockout" issue
What Freshdesk macros did I use most frequently last month
Show me the Freshdesk ticket where I escalated the issue to the engineering team
What was the customer's name in the Freshdesk ticket I closed with the highest satisfaction rating last week
Find the saved reply I used to address the "shipping delay" complaint in Freshdesk
What external resources did I use while troubleshooting the "mobile app crash" in Freshdesk
Show me the Freshdesk ticket where I documented the workaround for the "data synchronization" problem
What tags did I apply to Freshdesk tickets related to "feature request" last quarter
Find the Freshdesk report I generated to analyze the "first response time" metric
What were the common causes of "network connectivity issues" reported in Freshdesk tickets
Show me the Freshdesk ticket where I offered a discount as compensation for the inconvenience
What training materials did I review before handling the "GDPR compliance" inquiries in Freshdesk
Find the Freshdesk ticket where I collaborated with another agent on the resolution
What was the specific error message the customer reported in the "software installation" ticket
Show me the Freshdesk ticket where I scheduled a follow-up call with the customer
What were the different Freshdesk workflows I created to automate the "ticket assignment" process
Find the Freshdesk ticket where I requested additional information from the customer
What was the resolution time for the "hardware malfunction" tickets I handled last month
Show me the Freshdesk ticket where I updated the customer's profile information
What were the different communication channels the customer used to contact support in Freshdesk
Find the Freshdesk ticket where I provided step-by-step instructions to the customer
What was the customer's feedback on the support I provided in the Freshdesk ticket
Show me the Freshdesk ticket where I identified a bug in the software
What were the different Freshdesk integrations I used to resolve the customer's issue
Find the Freshdesk ticket where I escalated the issue to a higher support tier
What was the customer's sentiment in the Freshdesk ticket I closed with a negative rating
Show me the Freshdesk ticket where I documented the root cause of the problem
What were the different troubleshooting steps I performed to diagnose the issue in Freshdesk
Find the Freshdesk ticket where I provided a temporary solution to the customer
What was the customer's location in the Freshdesk ticket I handled last week
Show me the Freshdesk ticket where I updated the internal knowledge base with the solution
What were the different options I presented to the customer to resolve the issue in Freshdesk
Find the Freshdesk ticket where I apologized for the inconvenience caused by the issue
What was the customer's operating system in the Freshdesk ticket I investigated?
Show me the Freshdesk ticket where I confirmed the resolution with the customer
What were the different Freshdesk apps I used to enhance my support workflow?
Find the Freshdesk ticket where I offered a refund to the customer
What was the customer's browser type in the Freshdesk ticket I worked on yesterday?
Show me the Freshdesk ticket where I thanked the customer for their patience
What were the different Freshdesk automations triggered by the customer's actions?
Find the Freshdesk ticket where I documented the feature request from the customer
Summarize the steps I took to solve the "login issues" reported in Freshdesk last week and create a reusable snippet for future reference
What were the common solutions I provided for Freshdesk tickets mentioning "slow performance" and save them as a markdown file?

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Never lose track of your work again. Try AI Memory

Talk to us

Try it free

DOWNLOAD FOR FREE

Never lose track of your work again. Try AI Memory

Talk to us

Get started

DOWNLOAD FOR FREE

Never lose track of your work again. Try AI Memory

Talk to us

Get started