Add AI Memory to Freshdesk

Enhance Freshdesk with AI-powered memory for efficient customer support.

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How does Pieces improve Freshdesk support?

How does Pieces improve Freshdesk support?

Pieces intelligently captures and remembers key interactions within Freshdesk, like ticket resolutions, common customer issues, and successful solutions. This allows agents to quickly recall past situations, avoid repeating steps, and provide faster, more accurate support. It boosts agent productivity and improves customer satisfaction.

Can I search past Freshdesk tickets?

Can I search past Freshdesk tickets?

1

Install & launch PiecesOS

Install and run Pieces OS on your device.

2

Enable Long-Term Memory

Open the PiecesOS menu from your tray and enable Long-Term Memory.

3

Start using memory

Freshdesk automatically saves and indexes key information into Pieces for later retrieval.

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Capture freshdesk context automatically

Pieces captures relevant data from Freshdesk tickets, including customer details, issue descriptions, agent notes, and resolution steps. All of this happens with your full control, ensuring data security and privacy. You always have the option to opt-out or customize what information is captured, giving you complete command over your data within Pieces.

Recall historical data effortlessly

Pieces securely stores your Freshdesk memories for up to nine months, allowing you to easily access past interactions and resolutions. Use time-based queries like "last month's billing inquiries" to quickly find relevant information and provide consistent support. This historical context improves problem-solving and agent efficiency.

Navigate complex support scenarios with ease

Pieces helps you navigate intricate support scenarios within Freshdesk by providing a comprehensive view of past interactions and solutions. Access related chat logs, documentation, and code snippets, enabling you to quickly understand the context and provide effective support across different customer workflows.

Best prompts for Add AI Memory to freshdesk

DOWNLOAD FOR FREE

Never lose track of your work again. Try AI Memory

Try it free

DOWNLOAD FOR FREE

Never lose track of your work again. Try AI Memory

Get started

DOWNLOAD FOR FREE

Never lose track of your work again. Try AI Memory

Get started