Add AI Memory to Freshdesk
Enhance Freshdesk with AI-powered memory for efficient customer support.
Try it free
Pieces intelligently captures and remembers key interactions within Freshdesk, like ticket resolutions, common customer issues, and successful solutions. This allows agents to quickly recall past situations, avoid repeating steps, and provide faster, more accurate support. It boosts agent productivity and improves customer satisfaction.
1
Install & launch PiecesOS
Install and run Pieces OS on your device.
2
Enable Long-Term Memory
Open the PiecesOS menu from your tray and enable Long-Term Memory.
3
Start using memory
Freshdesk automatically saves and indexes key information into Pieces for later retrieval.
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Capture freshdesk context automatically
Pieces captures relevant data from Freshdesk tickets, including customer details, issue descriptions, agent notes, and resolution steps. All of this happens with your full control, ensuring data security and privacy. You always have the option to opt-out or customize what information is captured, giving you complete command over your data within Pieces.
Recall historical data effortlessly
Pieces securely stores your Freshdesk memories for up to nine months, allowing you to easily access past interactions and resolutions. Use time-based queries like "last month's billing inquiries" to quickly find relevant information and provide consistent support. This historical context improves problem-solving and agent efficiency.
Navigate complex support scenarios with ease
Pieces helps you navigate intricate support scenarios within Freshdesk by providing a comprehensive view of past interactions and solutions. Access related chat logs, documentation, and code snippets, enabling you to quickly understand the context and provide effective support across different customer workflows.
