Enterprise Help & Learning

Create and manage organizations, configure member access, and resolve workspace or rollout issues.

Learn how Pieces organizations and team workspaces are structured.

Set up a workspace or accept an organization invitation.

Resolve loading, sign-in, invitation, and settings-sync issues.

Discuss evaluation, deployment, security review, and team onboarding.

Quick fixes

Workspace stuck on 'Loading your workspace...'

A stale session can prevent Portal from loading your organization. Force a logout and sign in again.

Cannot accept an organization invitation

Invitation links are tied to a specific email address. You must be signed in to the matching account.

Confirm you are signed in to the account that received the invitation email.
Click the invitation link directly from the email. Avoid copy-pasting if possible.
If the link fails, sign in at the Portal login page first, then retry the link.
Contact the organization admin to resend the invitation if it has expired.

Organization settings or models not syncing to Desktop

Desktop pulls organization settings after you sign in. If settings do not appear, verify membership and restart the app.

Confirm you are a member of the organization in Portal.
Check that an Owner or Admin has configured models and features in Organization Settings.
Restart Pieces Desktop to trigger a settings sync.
Open Settings → Models in Desktop and toggle on the models you want to use, then save.

Open the organization guide for the task your team needs.

Use support for product issues. Use Contact for evaluation, deployment planning, and security review.