Important information about your data
With the upgrade to version 11.1.0, we replaced our underlying data infrastructure to improve performance and reliability. Unfortunately, there was a critical issue during the migration process that affected your data when we transitioned from our old technology to the new system.
What this means for you
During the migration, some of your data may not have been transferred successfully. This could result in limited access to certain data or the risk of losing it entirely.
Data Access
Some of your data may not have transferred correctly.
Risk of Data Loss
If your data did not migrate, you may not be able to recover it without additional assistance.
Immediate Action
We strongly recommend seeking support if you need your data recovered.
How to get help
If you have any questions or concerns, our team is ready to assist.
Schedule a Support Call
Let's troubleshoot what's going on and get you up and running.
GITHUB ISSUES
Submit an issue to our repo for help from the community and Pieces developers.
contact us
Prefer to contact us via email? You got it—our team is ready to help.
What if I don't need my data?
If you do not care about retaining the data from your previous version of PiecesOS, you can remove existing PiecesOS-related data and start fresh with version 11.1.0. Please note this action is irreversible.
To remove data, remove the folder at the following file path depending on your operating system:
We're here to help you
Thank you for your patience and understanding. We are committed to resolving this issue as quickly as possible.
Contact us
If you are unsure whether you should attempt to recover data or start over, please get in touch with us directly.
If you have any questions or concerns, our team is ready to assist. Simply schedule a support call, complete the form above with your detail.
